Business process improvement ranks as the #1 priority for both business and IT leaders in 2008 in recent market surveys. But market noise from hundreds of vendors selling hundreds of process solutions can be deafening, creating a confusing matrix of process improvement options. In an effort to help customers cut through the noise of this vibrant market, BEA completed a thorough analysis of the Business Process Management (BPM) market, drawing on more than 100 analyst reports, articles, market and BEA customer surveys.

The early adopters of BPM have much to share – BPM has helped organizations save millions through better visibility into market risk, double profit margin by improving operational excellence, and triple customer satisfaction by automating paper processes. This white paper explores the rise of BPM, the current trajectory, and the top five market trends to watch.